Reservations & Payment
All bookings are confirmed upon receipt of a confirmation email. Payment is required at the time of booking via credit card or other accepted methods. Rates are subject to availability and applicable taxes.
Check-In & Check-Out
Check-in: 4:00 PM Check-out: 11:00 AM Valid photo ID and credit card required at check-in Guests must be 21 years or older
Cancellation Policy
Cancellation is determined on the policy you select when booking. Non-refundable rates are not eligible for cancellation.
Guest Responsibilities
Guests agree to respect other visitors and hotel property. Smoking is prohibited indoors. Any damages to rooms or facilities will be charged to the guest's account. Pets are not allowed on property.
Liability
The hotel is not responsible for lost or stolen personal belongings. We recommend using in-room safes for valuables. Our liability is limited to the total booking amount.
Privacy
Your personal information is collected and used in accordance with our Privacy Policy and applicable data protection laws. SMS Messaging Consent
By providing your phone number and checking in, you agree to receive text messages from The 121 Hotel regarding your reservation, check-in information, and guest experience. Message frequency may vary. Msg & data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out. Reply HELP for help. You can read more in our privacy policy.
We don’t have phones in our rooms, so your own mobile device is the best way to reach us—just like hitting “0” for the front desk. If you need anything, you can call or text us anytime at +16293179499, and our on-site team will get back to you quickly.
Contact Us
For questions about these terms, please contact us at:
Email: ello@andrahem.co
Phone: +1 (629) 317-9499
Last Updated: February 2026